Concept: The idea is to provide enough background information so that the person being prompted has a good understanding of what is being asked.
Example:
<aside> 💡 Instead of: "Do you find the app useful?" Ask: "Considering you've used our fitness tracking app for the past month to monitor your calorie intake and exercise regimen, how would you rate its usefulness on a scale of 1-10?"
</aside>
Concept: This involves being very clear about what you want to know, specifying the format or the type of answer you are expecting.
Example:
<aside> 💡 Instead of: "Tell me about your experience with our service." Ask: "Can you describe a specific instance where our customer service exceeded or failed to meet your expectations? Please be as detailed as possible."
</aside>
Concept: If you're asking someone to complete a complex task or answer a complicated question, it often helps to break it down into smaller steps.
Example:
<aside> 💡 Instead of: "Please onboard the new client." Ask:
Concept: Standardizing the questions or tasks can help make the process smoother and the answers more comparable.
Example:
<aside> 💡 Instead of: "Tell us what you think can be improved in our software." Ask:
Concept: Sometimes rephrasing a question can yield significantly different results. Experimenting with different phrasings can give you a more rounded understanding of the situation.
Example:
<aside> 💡 Instead of always asking: "Do you like our product?" Try experimenting with: